 MeasurementSystems
thinkers use different (and better) measures than ‘command and control’
thinkers. These tactics help you assess the utility of current measures and establish
better measures.
Contents
Measurement can cause sub-optimisation
Start with using measures differently
Changing the measurement system
Four types of useful measures
Reducing variation
Replacing inappropriate measures
Measuring time
Differences in individual performance
Reviewing reports
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