Process Mapping and Analysis One-Day Workshop
Presented by Bridget Kelly |
| Designed for: | People at all levels who want to improve process management and process performance. |
| Overall aim: | To enable delegates to define, map and analyse work processes from the customers' perspective; identifying waste, inefficiency and impact on customers. Delegates will then be in a position to take effective action for improvement against measures.
| | Learning Objectives: | Participants will be able to:- Understand how the work works from a systems thinking perspective v the traditional command and control thinking.
- Explain how looking at work as a process is a prerequisite to performance improvement.
- Discuss the benefits of process mapping.
- Identify and define their work processes in relation to purpose.
- Map and analyse their work processes from a customer perspective, identifying waste, inefficiency and its impact on their customers.¨ Measure how efficiently the processes are responding to demand.
- Engage people in activity that makes sense and will not be perceived as 'more work'.
and so will be in a position to take action for improvement against measures.
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To achieve real quality often requires a fundamental reappraisal of the way the organisation works. We need to think "why do I do this?" or "How could we do this differently or better?" This workshop helps delegates question the assumptions that govern today's practice and redesign work in the light of what the organisation is setting out to achieve.
Prior to making changes it is essential to establish what is currently happening and why. When one understands how the processes are working today, what they are reliably and predictably delivering to the customer and why, then you are in a position to make informed choices about change.
For a booking form, please contact office@vanguardconsult.co.uk or telephone 01280 822255.
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