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Systems Thinking in Local Authorities
Thursday 12th June 2008
Chaired by Jeremy Cox, Vanguard’s leader for local authority services, this day features case studies of six local authority services.
Would you like to achieve performance improvements that put government targets in the shade? Then this is a day you won’t want to miss!
Click here
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Systems Thinking in Housing Services
Thursday 26th June 2008
Chaired by Andrew McLean, Vanguard's leader for housing services, the day features case studies of they systems approach to Voids, Rental Income and Repairs - each showing how the systems approach realises improvements that make government targets seem very unambitious. This is a day you won't want to miss!
Click here
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John Seddon’s book tour
John will be touring the country to talk about the book during April and May. For a list of the dates and locations click here
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| Improve service and cut costs
Vanguard helps organisations change from command and control to a systems approach to the design and management of work.
John Seddon, Vanguard's founder, translated the Toyota method for service organisations.
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Vanguard News: John Seddon's monthly newsletter is available free to subscribers. |
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